Careers

JOB VACANCIES

1. Head of Customer Service

Duties & Responsibilities :

• To manage customer feedback relating to service issues including investigations, crafting of replies and liaising with customers and process owners for resolution of service feedback issues.
• To analyze trends in customer feedback to establish continuous improvements to processes/procedures to close service gaps.
• To conduct service audits for hospital departments and wards and conduct surveys to determine customer needs.
• To manage and drive processes that improves front line staff performance and customer experience.
• To assists in the compilation, monitoring and analysis of feedback statistics and preparation of report for solicited and unsolicited feedback to the management.

Requirements :

• Candidates must possess at least a Bachelor’s Degree in healthcare management, public relations, hospitality, or any related field.
• Candidates must possess strong leadership & interpersonal skills, critical thinking skills, and decision-making skills.
• Excellent written & verbal communication skills
• Meticulous, analytical, and able to multi-task.

2. Customer Service Officer 

Duties & Responsibilities :

• Greet and direct guests, patients, relatives to the appropriate locations
• Promote hospital services including health screening packages and available promotions
• Manage customer enquiries and assist in appointment making
• Proactively approach patients and offer assistance with empathy and compassion
• Receive and manage patient complaints and feedbacks so as to achieve a positive outcome
• Collect and analyze inpatient and outpatient feedbacks to improve customer experience

Requirements :

• At minimum possess a Certificate and/or Diploma in any discipline
• Minimum (2) years of work experience
• Ability to work on shift schedules is a prerequisite
• Working experience in Customer Service, Healthcare and Hospitality industry
• Good interpersonal and communication skills
• Good command of English and Bahasa Malaysia both written and spoken

3. Radiographer

Requirements :

• Candidates must possess a Diploma or Degree in Medical Imaging or Radiography.
• Must possess good observation skills.
• Able to do on-call duty by rotation.
• Computer literate.
• Pleasant personality with good communication skills.

4. Biomedical Technician 

Duties & Responsibilities : 

• Ability to work under pressure in tight deadline
• Willing to spend long hours to complete assigned job

Preventive Maintenance :

• Use correct check list to perform PPM as indicated with appropriate task.
• Where vendors are involved in the services witness the service and also signed of the reports.

Inspection :

• Carry out scheduled / assigned inspection work orders in time to the satisfaction of users as well as internally accepted guidelines.
• Use correct check list to perform inspection.
• Corrective maintenance which includes breakdown maintenance and emergency maintenance.
• Attend assigned break down calls within the response time as per the contract.
• Ensure that service reports are properly filled with users approval.

Acceptance Safety Maintenance Tests :

• Carry out assigned acceptance test according to the guidelines from the hospital management and ensure that proper documentation is prepared and maintained
• Ensure that assigned acceptance safety maintenance test is properly documented.

Competency Model :

• Carry out scheduled / assigned PPM work orders in time to the satisfaction of customer as well as internally accepted quality guidelines.
• Carry out PPM with approved calibrated test equipment.

5. Pharmacy Assistant 

Requirements :

• Possess a Diploma in Pharmacy
• Experience as a pharmacy dispenser is an added advantage

6. Billing Clerk 

Requirements :

• Minimum SPM
• 1 – 2 years experience in a similar field is preferable
• Reliable and responsible.
• Fluent in English, Chinese and Bahasa Malaysia.
• Willing to learn.

7. Account Executive 

Requirements :

• At least 3-5 years experience in related field
• Minimum Diploma in Accounting or Finance
• Good knowledge in accounting practice
• Able to work independently and in a team
• Strong computing skills especially excel
• Able to communicate effectively in English, Chinese and Bahasa Malaysia
• Experience in a healthcare environment is an advantage

8. Project Officer 

Requirements :

• Project Management, Coordination and Implementation skills
• Knowledge of healthcare regulations and procedures
• Strong communication and interpersonal skills
• Attention to detail and organizational skills
• Ability to work effectively in a team and independently
• Experience in a healthcare or medical setting
• Bachelor’s Degree in Healthcare Administration, Project Management, or related field is an advantage

9. Staff Nurse 

Requirements :

• Must have degree or diploma in nursing
• Registered with Malaysia Nursing Board (Lembaga Jururawat Malaysia)
• Computer literate
• Good interpersonal and communication skills

10. Clinic Assistant 

Requirements :

• Minimum SPM or equivalent
• Basic computer proficiency for handling electronic medical records
• Prior experience in a clinic or healthcare setting is preferred
• Schedule appointments and handle patient registration.
• Maintain patient records and ensure confidentiality.
• Assist medical staff with basic clinical procedures
• Handle phone calls and respond to inquiries
• Maintain cleanliness and organization of the clinic
• Full time position only

11. Sonographer 

Requirements :

• Perform diagnostic ultrasound exams on patients
• Ensure that ultrasound images are clear, accurate, and of high diagnostic value
• Explain the procedure to patients, addressing any concerns and ensuring their
  comfort throughout the process
• Maintain and operate ultrasound equipment according to hospital or clinic
  protocols
• Must possesed in Diploma in Medical Sonography
• Proven experience as a Sonographer with proficiency in using ultrasound
  equipment
• Strong attention to details and ability to interpret diagnostic images
• Excellent communication and interpersonal skills
• Compassionate and patient-centered care approach

Please send your resume and relevant documents to:

Human Resource Department
TIMBERLAND MEDICAL CENTRE
Lots 5160 – 5169 and 7477 – 7486
2 ½ Mile Rock Road 93250 Kuching, Sarawak
Tel : 082-234466 Fax: 082-232259
Email: hr@timberlandmedical.com

1. General Physician
2. General Surgeon
3. Cardiologist
4. Neurologist
5. Haematologist
6. Obstetrician & Gynaecologist
7. Endocrinologist
8. Pathologist

Requirements:-
• Relevant post-graduate qualifications with a minimum of 5 years of clinical experience as a consultant in the above disciplines
• Registered with the Malaysian Medical Council
• Registered with the National Specialist Register and/or Gazetted Specialist by MOH
• Possess a valid annual practicing certificate

We are offering very attractive terms and conditions of practice at Timberland Medical Centre.

Please send your resume and relevant documents to:

Human Resource Department
TIMBERLAND MEDICAL CENTRE
Lots 5160 – 5169 and 7477 – 7486
2 ½ Mile Rock Road 93250 Kuching, Sarawak
Tel : 082-234466 Fax: 082-232259
Email: hr@timberlandmedical.com

JOB VACANCIES

We are looking for:

• Obstetrician & Gynaecologist
• Paediatrician
• Hematologist
• Endocrinologist
• General Physician

Applicants may send by post or e-mail, CV with cover letter and a recent passport-sized photograph to:

Medical Director,
Timberland Medical Centre,
Lot 5160 – 5169 & 7477 – 7486
2 1/2 Miles, Jalan Rock
93250, Kuching,
Sarawak